Shipping Policy
Effective Date: [12/10/2023]
Thank you for choosing Matrix Design Masters! Our Shipping Policy is designed to provide you with a clear understanding of how we handle the shipment of your orders.
1. Order Processing Times
- Orders placed before 12 PM on business days will be attempted to be shipped on the same business day.
- Orders placed after 12 PM on business days will be attempted to be shipped on the next business day.
- Orders placed on the weekend will be attempted to be shipped on the next business day.
Please note that personally customized products may have a longer processing time. We strive to process and ship all orders as quickly as possible.
2. Cancellation and Returns
- Cancellation requests must be submitted before the order is shipped. Once an order has shipped, only a return can be requested.
- If you wish to cancel your order, please contact us immediately at [customer support email] with your order number.
3. Out of Stock and Back Ordered Items
- Out of stock and back-ordered items will be shipped as soon as stock is replenished.
- Customers have the option to request a partial shipment if only some items on the order are in stock while others are not.
4. Processing Time for Customized Products
Products that are personally customized may require additional processing time. Please refer to the product description for estimated processing times, and feel free to contact us for more information.
5. Shipping Destinations
We currently ship only to the continental 48 states. We do not ship to Alaska, Hawaii, or international locations.
6. Free Shipping
We offer free shipping on orders over $50. This promotion applies to eligible orders within the continental 48 states.
For any questions or concerns regarding our Shipping Policy, please contact us at [support@matrixdesignmasters.com]. We appreciate your understanding and cooperation.
Thank you for shopping with Matrix Design Masters!